One little word. One bad habit. One year to stop saying sorry. What happens when one woman resolves to 'break up' with saying sorry? Charlotte Thomas is polite. Manners cost nothing, her mother always said … yet there's a fine line between diplomat and doormat. But every woman has their breaking point and Charlotte has just found hers. It wasn't because she said sorry to her boss for challenging his terrible idea for a staff social, or because she...